Financial Management – Fees, Refund & Reissue

SWQ Training provides details of course fees to all candidates/businesses upon enquiry about the training programs offered by SWQ Training. This information is contained in the information that is given to all students or employers prior to enrollment in any course of training. At the initial interview/contact a final course fee is determined depending on the individual candidate’s previous training and experience (Credit Transfer). SWQ Training Pty Ltd requires all candidates to pay an administration fee of $65 per course. This is payable on application and prior to starting the course. This fee confirms enrolment and is non- refundable. A deposit of no more than $1000 is paid upon commencement.

Payment Plans

SWQ Training P/L will offer payments plans for students for course fees that are more than $1,000. These are negotiated with the individual student and will be agreed to before any training commences. They work on a payment schedule that is aligned with the course fees so there no more than $1,500 of course fees is paid in advance for training not yet completed.

All fees must be paid by completion of course and before the Certificate/Statement of Attainment is issued. Payment Plans are legal binding contracts and defaults will be dealt with accordingly. Payments are for course study (Training and Assessment) not for the issue of the certificate. Certificates are not issued until final payment has been received by the training organization. They are issued 21 days after marking of all assessments. Accounts department is at 46-48 Croft Crescent, Toowoomba. Payments may be made by cheque, cash or Internet banking. Additional fees are charged for ‘resit’ assessments and/or training for students who are not yet competent on completion of the training course. These fees are discussed and agreed upon in consultation with the Director. A resit /challenge test is quoted on application.

Re Issues

There is a fee for the reissue of documentation that is lost, damaged or destroyed. All documentation is in duplicate and placed on the students file as proof of being issued, marked & signed. This includes original enrolment, RPL assessments, assessment tools and schedules, training timeframe, practical sheets, training plans, logbooks and record books, copies of certificates/statements of attainment & results. Reissue costs are: $40 per learner’s guides, $10 per logbook, $10 per student record book, $25 per statement of results/academic history & certificate/statement of attainment replacement, $65 per replacement of competency card

Refunds and Cancellations

If the student/third party cancels a course booking prior to commencement of the training course the following charges will apply:

  • 7 or more working days notification; Nil course fees apply, as long as all course materials, learner guides are returned to SWQ Training.
  • 3 - 6 days notification before start date; cancellation charges equal to 50% of quoted course fees will be retained / payable. These will be at the discretion of the Manager given the circumstances of each individual cancellation
  • Less than 3 working days before start date; full course fees will be retained / payable. These will be at the discretion of the Manager given the circumstances of each individual cancellation.

If a student withdraws from the course once it has commenced, course fees are payable in full, no refund will be given. Deposit and any monies paid are non-refundable.